PRIVACY · CLEARLY EXPLAINED
Privacy Notice
This notice explains what data the Proxend contact and chatbot flows process, why it is needed, how long it is kept and what rights you have.
1. Who controls the data?
The controller of personal data submitted through the website is the legal operator of the Proxend brand. The operator details will be finalised after the accounting consultation; the privacy contact address remains info@proxend.com in the meantime.
The final legal operator details for the Proxend brand are pending confirmation with the accountant. The current contact point for enquiries and privacy requests is info@proxend.com.
Before commercial launch, the legal name, address, tax number and registration details must be completed in the central legal.ts file.
2. What data do we process and why?
| Process | Data | Purpose | Legal basis |
|---|---|---|---|
| Contact / project brief | name, email, phone number, company name, website, selected service, project description, timing and contact preference | responding to the enquiry, discovery, preparing a proposal and follow-up | steps taken before entering into a contract (GDPR Art. 6(1)(b)), or legitimate interest for general enquiries (GDPR Art. 6(1)(f)) |
| Price and solution calculator | no personal data is required to use the calculator or download the PDF locally; an optional request for personal follow-up includes name, email, optional company name, selected answers, calculated range, recommended first phase and submission time | showing the result immediately and downloading the PDF locally without personal data; on separate request, forwarding the project lead and providing personal follow-up | providing the requested service and pre-contractual steps (GDPR Art. 6(1)(b)); separate consent is required for unrelated marketing messages |
| Chatbot mini-form | email, optional phone number, selected scenario, answers given in the demo and submission time | passing on the conversation context, providing a personal response and preparing the next step | pre-contractual steps or legitimate interest, depending on the nature of the enquiry |
| Spam and abuse prevention | IP address, browser and device characteristics, security token, interaction signals and technical logs | preventing bots, unsolicited submissions and abuse, and protecting the service | legitimate interest (GDPR Art. 6(1)(f)) |
We do not request special-category personal data. Please do not include health, financial, identity-document or other sensitive information in the project description.
3. Data stored in your browser
The contact-form draft and selected language remain in your browser storage. The website does not transmit this data until you press the submit button.
- proxend_form_draft: used to continue an unfinished project brief; deleted after successful submission, otherwise retained for no more than 7 days after the last edit.
- proxend_locale: used to remember the Hungarian or English language preference; retained until browser data is cleared.
- proxend_consent_v2: used to remember the analytics consent choice; retained until the choice is changed or browser data is cleared.
- sessionStorage: used for one-time transfer between the chatbot, calculator and contact page; deleted at the end of the session or after use.
4. Processors and external services
| Provider | Role | Data involved | More information |
|---|---|---|---|
| Vercel Inc. | hosting, content delivery and technical logging | IP address, technical request data and logs needed to serve the website | Vercel Privacy Notice |
| Web3Forms / Web3Creative | forwarding form submissions and optional calculator leads to info@proxend.com | submitted form fields, email address, phone number, project and calculation information, and technical logs | Web3Forms GDPR & Privacy FAQ |
| Google Ireland Limited / Google LLC | loading Google Tag Manager and Google Analytics 4 only after analytics consent | page URL and title, referrer, traffic source, device and browser characteristics, approximate geographic information and website interactions | Google Privacy Policy |
| Intuition Machines, Inc. (hCaptcha) | bot and abuse prevention | IP address, device and browser characteristics, security and interaction data | hCaptcha Privacy Policy |
These providers may process data outside the European Economic Area, particularly in the United States. In those cases, the providers' adequacy mechanisms, data-processing terms and contractual safeguards apply.
5. How long do we retain data?
- Unsuccessful enquiries or enquiries that do not lead to a contract: up to 12 months from the last substantive contact.
- If a contract is entered into: project and contact data for as long as needed to perform the contract, handle legal claims and meet applicable accounting obligations.
- Web3Forms: according to the provider's public information, free-plan submissions may be stored temporarily for up to 30 days, while technical logs are deleted periodically.
- Google Analytics: user-level and event-level data retention is to be set to 2 months; Google service rules apply to aggregated standard reports.
- Security logs: for the short period necessary to investigate and prevent abuse, or according to the provider's own rules.
Following a deletion request, data is erased without undue delay except where legal retention obligations apply.
6. What rights do you have?
Subject to the applicable conditions, you may request:
- information and access to your personal data;
- correction of inaccurate data;
- erasure or restriction of processing;
- data portability where the legal conditions are met;
- you may object to processing based on legitimate interests.
Send your request to info@proxend.com. We only request the information necessary to verify identity and fulfil the request.
You may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) or seek a judicial remedy.
7. Chatbot, profiling and automated decisions
The chatbot shown on the website is an interactive demo and qualification interface. Answers may be summarised, but no solely automated decision producing legal or similarly significant effects is made about the visitor.
Submitted enquiries are reviewed by a person and any follow-up is handled personally.
8. Security, accuracy and changes to this notice
Access is restricted, secret keys are kept in environment variables, and HTTPS and spam protection are used. Even so, no internet transmission can be guaranteed to be entirely risk-free.
This notice is updated when services, processors or the legal environment change. The current version is always available on this page.
This document is a practical notice based on the current technical setup. Legal or privacy-specialist review is recommended after the final operator details are added.
QUESTION OR PRIVACY REQUEST
Contact us directly.
We handle questions about data processing or the website personally.