Privacy and Data Protection Notice

1. Who controls the data?

The controller of personal data submitted through the website is the legal operator of the Proxend brand. The operator details will be finalised after the accounting consultation; the privacy contact address remains info@proxend.com in the meantime.

Controller / service provider

The final legal operator details for the Proxend brand are pending confirmation with the accountant. The current contact point for enquiries and privacy requests is info@proxend.com.

Before commercial launch, the legal name, address, tax number and registration details must be completed in the central legal.ts file.

2. What data do we process and why?

Process	Data	Purpose	Legal basis
Contact / project brief	name, email, phone number, company name, website, selected service, project description, timing and contact preference	responding to the enquiry, discovery, preparing a proposal and follow-up	steps taken before entering into a contract (GDPR Art. 6(1)(b)), or legitimate interest for general enquiries (GDPR Art. 6(1)(f))
Price and solution calculator	no personal data is required to use the calculator; optional PDF delivery includes name, email, optional company name, selected answers, calculated range, recommended first phase, the generated PDF and submission time	showing the result immediately without personal data; on separate request, generating and delivering the detailed PDF, recording the related project lead and continuing the enquiry	providing the requested service and pre-contractual steps (GDPR Art. 6(1)(b)); separate consent is required for unrelated marketing messages
Chatbot mini-form	email, optional phone number, selected scenario, answers given in the demo and submission time	passing on the conversation context, providing a personal response and preparing the next step	pre-contractual steps or legitimate interest, depending on the nature of the enquiry
Spam and abuse prevention	IP address, browser and device characteristics, security token, interaction signals and technical logs	preventing bots, unsolicited submissions and abuse, and protecting the service	legitimate interest (GDPR Art. 6(1)(f))

We do not request special-category personal data. Please do not include health, financial, identity-document or other sensitive information in the project description.

3. Data stored in your browser

The contact-form draft and selected language remain in your browser storage. The website does not transmit this data until you press the submit button.

proxend_form_draft: used to continue an unfinished project brief; deleted after successful submission, otherwise retained for no more than 7 days after the last edit.
proxend_locale: used to remember the Hungarian or English language preference; retained until browser data is cleared.
sessionStorage: used for one-time transfer between the chatbot, calculator and contact page; deleted at the end of the session or after use.

4. Processors and external services

Provider	Role	Data involved	More information
Vercel Inc.	hosting, content delivery and technical logging	IP address, technical request data and logs needed to serve the website	Vercel Privacy Notice
Web3Forms / Web3Creative	forwarding form and optional calculator submissions to info@proxend.com, handling the generated PDF attachment and, depending on configuration, sending an automatic reply to the provided email	submitted form fields, email address, phone number, project and calculation information, optional PDF attachment, and technical logs	Web3Forms GDPR & Privacy FAQ
Resend, Inc.	sending the optionally requested estimate PDF to the provided email address and forwarding a copy to Proxend	name, email address, optional company name, estimate summary and PDF attachment, plus technical delivery data	Resend Privacy Policy
Intuition Machines, Inc. (hCaptcha)	bot and abuse prevention	IP address, device and browser characteristics, security and interaction data	hCaptcha Privacy Policy

These providers may process data outside the European Economic Area, particularly in the United States. In those cases, the providers' adequacy mechanisms, data-processing terms and contractual safeguards apply.

5. How long do we retain data?

Unsuccessful enquiries or enquiries that do not lead to a contract: up to 12 months from the last substantive contact.
If a contract is entered into: project and contact data for as long as needed to perform the contract, handle legal claims and meet applicable accounting obligations.
Web3Forms: according to the provider's public information, free-plan submissions may be stored temporarily for up to 30 days, while technical logs are deleted periodically.
Security logs: for the short period necessary to investigate and prevent abuse, or according to the provider's own rules.

Following a deletion request, data is erased without undue delay except where legal retention obligations apply.

6. What rights do you have?

Subject to the applicable conditions, you may request:

information and access to your personal data;
correction of inaccurate data;
erasure or restriction of processing;
data portability where the legal conditions are met;
you may object to processing based on legitimate interests.

Send your request to info@proxend.com. We only request the information necessary to verify identity and fulfil the request.

You may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) or seek a judicial remedy.

info@proxend.com NAIH

7. Chatbot, profiling and automated decisions

The chatbot shown on the website is an interactive demo and qualification interface. Answers may be summarised, but no solely automated decision producing legal or similarly significant effects is made about the visitor.

Submitted enquiries are reviewed by a person and any follow-up is handled personally.

8. Security, accuracy and changes to this notice

Access is restricted, secret keys are kept in environment variables, and HTTPS and spam protection are used. Even so, no internet transmission can be guaranteed to be entirely risk-free.

This notice is updated when services, processors or the legal environment change. The current version is always available on this page.

This document is a practical notice based on the current technical setup. Legal or privacy-specialist review is recommended after the final operator details are added.