CHATBOTS · HELPING AT THE MOMENT OF A QUESTION
When a visitor asks,
the right direction should be easy to take.
A good chatbot helps at the right moment to choose, clarify or move forward.
See what the chatbot handles in the very first conversation.
Choose a situation. The demo shows how a question becomes a usable lead and a concrete next step.
At the end, more than a chat remains: a structured summary and a clear contact route are ready.
By the time you step in,
you already know what they need.
The chatbot clarifies the goal, narrows the right direction and summarises the essentials. You receive a useful enquiry, not an empty ‘I’m interested’ message.
NOT EVERY CHATBOT IS THE SAME
First, we decide what kind of help the visitor needs.
Interactive chatbot
A guided, button-based path for booking, project enquiries, product or service choice.
AI customer assistant
Answers natural questions from approved information and hands off to a person when needed.
Hybrid solution
A quick guided path where a decision is needed, AI where a real question arrives. For most cases, it is the best balance: fast where possible, AI where it matters.
A chatbot is valuable because it makes the next step easier for the visitor.
WHEN THE CHATBOT HANDS THE CONVERSATION OVER
By the time you step in,
you know who you are contacting and why.
The chatbot does not chat forever. It collects the goal, the sticking point and the right next step, then hands it over as a structured lead.
Not just a name and email: the essentials needed for the follow-up in one place.
- You see the need before you call back.
- You know which service or product is relevant.
- You respond from context instead of starting from zero.
PART OF THE BRAND EXPERIENCE
A chatbot does not have to feel like a foreign widget.
It can be restrained, more playful, or fully aligned with the website’s rhythm. What matters is that the visitor experiences it as the same brand, not a separate technical box.
ILLUSTRATIVE STYLE CONCEPTS · NOT CLIENT PROJECTSI would like to slow down a little, but I do not know where to start.
I understand — what do you need more right now: quiet, movement, or simply a good conversation?
I think I just need a little quiet.
We have a quiet Tuesday afternoon slot — shall I reserve it?
I would like to slow down a little, but I do not know where to start.
I understand — what do you need more right now: quiet, movement, or simply a good conversation?
I think I just need a little quiet.
We have a quiet Tuesday afternoon slot — shall I reserve it?
WHAT REACHES YOUR TEAM
Do not let the conversation end with only a name.
Leave a useful next step behind.
- Intent — why the visitor arrived.
- Context — what is getting stuck and what they need answered.
- Continuation — who should respond, when and how.
WHAT DO YOU GET AND WHY IS IT WORTH IT?
You do not receive a talking bubble. You receive a controlled customer assistant.
The chatbot is not meant to talk forever. It answers from approved knowledge, guides choices, gathers useful context and hands over the right next step.
WHAT YOU GET
- company-knowledge-based answer system
- guided questions and decision paths
- lead capture, qualification and human handoff
- safety rules, cost limits and measurement foundation
WHY IT PAYS OFF
- faster answers to repeated questions
- better-quality leads for the team
- fewer lost enquiries outside opening hours
- measurable conversations and fixable knowledge gaps
WHY PROXEND
- the chatbot is designed into the full customer journey
- we do not promise uncontrolled automation
- human handoff and approved knowledge remain available
- monthly operation improves it from real conversations
INDICATIVE PROJECT RANGES
See the working first phases.
We do not show one generic package. The real starting options are separated from the smaller entry solution to the more complex system, including the one-off project and required monthly operation.
See which option fits meGuided chatbot
Predefined choice paths, common questions, lead details and human handoff without generative AI.
Predefined choice paths, common questions, lead details and human handoff without generative AI.
- predefined choice paths
- common questions and lead-data capture
- guidance to contact or booking
- basic measurement and human handoff
Proxend's final billing and tax structure is still being established. The amounts shown are indicative project ranges; the personal proposal will state every payable item and the applicable tax treatment clearly.
Scope, exclusions and price drivers
For questions and decision paths that can be defined in advance.
Paths, questions, languages and integrations move the range.
- open-ended generative AI
- chat or form-provider fee when required
AI customer assistant
Answers from approved company knowledge, qualifies with guided questions, captures leads and hands off to a person.
Answers from approved company knowledge, qualifies with guided questions, captures leads and hands off to a person.
- company knowledge base and guided questions
- AI-based answers
- lead capture, qualification and human handoff
- cost limits, safety rules and monitoring
Proxend's final billing and tax structure is still being established. The amounts shown are indicative project ranges; the personal proposal will state every payable item and the applicable tax treatment clearly.
Scope, exclusions and price drivers
For businesses receiving many repeated questions that require answers from real company knowledge.
Knowledge-base size, languages, monthly conversation volume and integrations move the price.
- unlimited AI usage
- business actions without approval
- AI model usage and external integrations
AI lead and booking assistant
Deeper lead qualification, service selection, booking, CRM or inbox handoff and internal alerts.
Deeper lead qualification, service selection, booking, CRM or inbox handoff and internal alerts.
- advanced lead qualification
- service or product selection
- booking, CRM or inbox integration
- summaries, internal alerts and monitoring
Proxend's final billing and tax structure is still being established. The amounts shown are indicative project ranges; the personal proposal will state every payable item and the applicable tax treatment clearly.
Scope, exclusions and price drivers
For higher-value leads where qualification, booking or team handoff follows the answer.
Conversation branches, integrations, permissions and volume move the range.
- unlimited integrations and custom administration
- AI usage, booking, CRM or inbox fees
Custom AI system
An AI system connected to several tools with permissions, approvals, administration and auditable operation.
An AI system connected to several tools with permissions, approvals, administration and auditable operation.
- one high-value first use case
- permissions and approval points
- logging, cost limits and audit
- documented phased roadmap
Proxend's final billing and tax structure is still being established. The amounts shown are indicative project ranges; the personal proposal will state every payable item and the applicable tax treatment clearly.
Scope, exclusions and price drivers
For complex, regulated or multi-system operation, only after personal discovery.
Data sources, actions, permissions, security and integration depth move the range.
- automatic inclusion of every later agent function
- AI, database, infrastructure and integration fees
NEXT STEP